Question 1

How do solar panels work?

Accepted Answer

Solar panels convert sunlight into electricity through photovoltaic cells. When sunlight hits the cells, it creates an electric field that generates direct current (DC) electricity. An inverter then converts this DC electricity into alternating current (AC) that powers your home appliances.

Question 2

How much can I save with solar panels?

Accepted Answer

Savings depend on your current electricity usage, system size, and sunlight exposure. On average, Malaysian homeowners save 50-90% on their electricity bills. Use our solar calculator to get a personalized estimate based on your monthly bill.

Question 3

What size solar system do I need?

Accepted Answer

System size depends on your electricity consumption. A typical Malaysian household with RM300-500 monthly bills needs a 6-8 kWp system. Our calculator analyzes your bill to recommend the optimal system size for maximum savings.

Question 4

Do solar panels work on cloudy days?

Accepted Answer

Yes! Solar panels still generate electricity on cloudy days, though at reduced efficiency (10-25% of peak capacity). Malaysia's tropical climate provides excellent solar conditions year-round, with an average of 4-5 peak sun hours daily.

Question 5

How long do solar panels last?

Accepted Answer

Quality solar panels last 25-30 years or more. Most manufacturers offer 25-year performance warranties guaranteeing at least 80% output. The inverter typically lasts 10-15 years. We provide comprehensive warranty coverage for peace of mind.

Question 6

How much does a solar system cost?

Accepted Answer

Prices range from RM18,000 for a basic 4 kWp system to RM45,000+ for larger premium systems. The cost includes panels, inverter, mounting, installation, and all permits. Use our calculator for an accurate quote based on your needs.

Question 7

What payment options are available?

Accepted Answer

We offer flexible payment options: cash payment with discounts, milestone-based payments (10% booking, 50% pre-installation, 40% completion), and financing through partner banks with 0% interest plans up to 60 months.

Question 8

Is there a deposit required?

Accepted Answer

Yes, a 10% booking deposit (minimum RM1,000) secures your installation slot and locks in your price. This is deducted from your total amount. The deposit is refundable if we cannot proceed with installation.

Question 9

Are there any government incentives?

Accepted Answer

Malaysia's Solar ATAP programme (effective January 2026) allows you to export excess solar electricity to TNB and receive credits on your bill based on the Energy Charge rate. This maximizes your savings from your solar investment.

Question 10

What's included in the price?

Accepted Answer

Our all-inclusive pricing covers: solar panels, inverter, mounting system, cables and connectors, professional installation, SEDA and TNB applications, meter upgrade, system commissioning, and 25-year warranty.

Question 11

How long does installation take?

Accepted Answer

Standard residential installation takes 1-2 days. The entire process from signing to commissioning typically takes 4-6 weeks, including permit approvals and TNB meter upgrade.

Question 12

Will installation damage my roof?

Accepted Answer

No. Our certified installers use industry-standard mounting systems designed to protect your roof. We seal all penetration points with weatherproof materials and provide a workmanship warranty covering any roof-related issues.

Question 13

What documents are required?

Accepted Answer

We need: latest TNB electricity bill, copy of IC (front & back), property documents (S&P Agreement or Quit Rent), and photos of your roof and meter. Our team guides you through the entire documentation process.

Question 14

Do I need to be home during installation?

Accepted Answer

You or an authorized representative should be present at the start and end of installation for inspection and handover. Our team will coordinate a convenient schedule with you.

Question 15

What happens after installation?

Accepted Answer

After installation, we handle TNB Solar ATAP registration and meter upgrade. Once approved, your system goes live under Solar ATAP. We provide monitoring app access and a complete system handover with user training.

Question 16

What is Solar ATAP and do I need it?

Accepted Answer

Solar ATAP (Solar Accelerated Transition Action Programme) is Malaysia's programme effective January 2026 that allows you to export excess solar electricity to TNB and receive bill credits. Credits are based on the Energy Charge rate and are settled monthly. We handle the entire Solar ATAP application process for you at no extra cost.

Question 17

Do I need approval from my local council?

Accepted Answer

For most residential installations, council approval is not required as solar panels are considered minor additions. However, some areas may have specific requirements which we verify before installation.

Question 18

How long does permit approval take?

Accepted Answer

SEDA approval typically takes 2-3 weeks. TNB meter application takes an additional 1-2 weeks. We track all applications and keep you informed of progress throughout.

Question 19

What if I live in a strata property?

Accepted Answer

Strata properties (condos, apartments) require JMB/MC approval before installation. We can assist with the application process and provide technical documentation required by your management.

Question 20

What warranties are included?

Accepted Answer

Our systems come with comprehensive warranties: 25-year panel performance warranty, 10-15 year inverter warranty, 10-year mounting system warranty, and 5-year workmanship warranty covering installation.

Question 21

What if my system has issues?

Accepted Answer

Contact our support team via app, WhatsApp, or phone. We provide remote diagnostics through our monitoring system and dispatch technicians for on-site issues. Most problems are resolved within 24-48 hours.

Question 22

Is maintenance required?

Accepted Answer

Solar systems require minimal maintenance. We recommend annual cleaning and inspection to ensure optimal performance. Our maintenance packages include regular cleaning, health checks, and priority support.

Question 23

What happens if a panel is damaged?

Accepted Answer

Panel damage is covered under warranty if due to manufacturing defects. For physical damage (storms, debris), your home insurance typically covers replacement. We assist with claims and expedite repairs.

Question 24

What happens if Trexon closes down?

Accepted Answer

Your solar panels and inverter come with manufacturer warranties directly from Tier-1 global companies like Huawei, Sungrow, LONGi, and Jinko Solar. These 25-year panel warranties and 10-year inverter warranties are backed by the manufacturers — not by Trexon — and remain valid regardless of our business status. Your system will continue working independently for 25+ years.

Question 25

Is solar worth it if my bill is only RM300-500/month?

Accepted Answer

Yes. For a RM400/month bill, a 5kW system typically reduces it to RM60-100/month — saving you RM300+ monthly. The system pays for itself in 5-6 years, then generates free electricity for 20+ more years. Total 25-year savings: approximately RM90,000.

Question 26

What happens to my solar if I sell my house?

Accepted Answer

Your solar system transfers to the new owner and typically increases your property value by RM15,000-30,000. All warranties transfer automatically — just notify us of the ownership change.

Question 27

What if TNB changes the Solar ATAP rates?

Accepted Answer

Solar ATAP rates are set by the Energy Commission and have been stable since introduction. Even if export rates change, your primary savings come from self-consumption (using your own solar electricity instead of buying from TNB), which is unaffected by NEM rate changes.

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Frequently Asked Questions

Categories

Support Center

Warranty Information

Still have questions?