How Can We Help?

Start in the Help Center, where answers are grouped into General, Installation, and Warranty & Maintenance. If your question is not covered there, submit a ticket from the My Tickets tab, call +60 12-770 7249, or email energy@trexon.my.

To help us diagnose a problem faster, have these ready: the name and email you used with Trexon, your site address, what you are seeing (for example inverter lights or an app alert), when it started, and photos or screenshots you can take safely from the ground. Please do not open the inverter or work on the roof yourself. Describe what you see and we will advise on the next step.

Tickets you submit are listed under My Tickets when you use the same email, so you can check their status without calling. Warranty questions are covered in the Warranty Info tab: 30-year panel performance, 12-year panel product, 10-year inverter and 5-year workmanship cover. What is covered depends on your installation and agreement, so keep your handover documents and warranty certificates together in one place.