Comprehensive warranty coverage that gives you peace of mind. From panels to installation, we stand behind every component of your solar system.
Every Trexon Energy installation comes with multiple layers of warranty protection
80% output guarantee
25 Years
Our Tier-1 Trina Solar panels are guaranteed to produce at least 80% of their rated output after 25 years. This ensures your investment continues generating savings for decades.
Full replacement
12 Years
Covers any defects in materials or workmanship. If your panels fail due to manufacturing defects within 12 years, we will replace them at no cost.
Parts & labor
10 Years
Your inverter is the heart of your solar system. Our inverter warranty covers repairs or replacement for 10 years, ensuring uninterrupted energy production.
Installation quality
5 Years
Our certified installers stand behind their work. This warranty covers any issues arising from the installation process, including wiring, mounting, and waterproofing.
We make it simple to get support when you need it
Contact us via phone, email, or WhatsApp with your system details
Our team analyzes your system data to identify the issue
If needed, our technician visits to inspect and document the issue
We process your warranty claim with the manufacturer
Repair or replacement completed, usually within 7-14 days
Upgrade your protection with our premium add-on packages
Extend your inverter coverage to 15 or 20 years
From RM 800
Professional cleaning and inspection every year
RM 299/year
Coverage against natural disasters and theft
From RM 150/year
For transparency, here are situations not covered under standard warranty:
Note: Many of these situations can be covered by our optional insurance packages.
Your warranties are held directly by the manufacturers — not by Trexon. Brands like Huawei, Sungrow, Solis, LONGi, and Jinko Solar are Tier-1 global companies with decades of history, and their 25-year panel warranties and 10-year inverter warranties remain fully valid regardless of your installer's business status. Your solar system will continue generating electricity independently for 25+ years no matter what.
Yes, all our warranties are fully transferable to the new property owner. Simply notify us of the ownership change, and we will update our records.
Contact our support team with your system details and issue description. We will review your warranty coverage and advise on the next steps. Most performance-related issues are covered.
Keep your original purchase receipt, installation certificate, and warranty cards. We maintain digital records, but having your own copies speeds up the process.
Simple issues are typically resolved within 7 days. More complex cases involving manufacturer claims may take 14-21 days. We keep you informed throughout the process.
Yes, we offer extended warranty packages for inverters (up to 20 years) and additional maintenance plans. Contact us within the first year of installation for the best rates.
Protect and maintain your solar investment with these guides
Professional cleaning from RM150 — recover 15-25% lost output. Keep your warranty valid.
Scheduled inspections and cleaning to maintain peak performance and warranty compliance.
Warranty covers defects — insurance covers lightning, floods, and theft. Both are essential.
Full breakdown of solar panel cleaning and maintenance costs in Malaysia.
Our support team is ready to help with any warranty questions or claims