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Comprehensive warranty coverage that gives you peace of mind. From panels to installation, we stand behind every component of your solar system.
Comprehensive Warranty Coverage
Every Trexon Energy installation comes with multiple layers of warranty protection
Panel Performance Warranty
Jinko Solar performance coverage
30 Years
Our Jinko Solar 620 W N-Type panels include a 30-year manufacturer performance warranty, so your installation remains protected for decades.
- 30-year manufacturer performance warranty
- Project-specific performance schedule supplied with your warranty documents
- Jinko Solar 620 W N-Type panel selection recorded in your proposal
- Panel product defects covered separately for 12 years
- Transferable to new property owner
Panel Product Warranty
Full replacement
12 Years
Covers any defects in materials or workmanship. If your panels fail due to manufacturing defects within 12 years, we will replace them at no cost.
- Covers material defects
- Covers manufacturing defects
- Free replacement panels
- Free labor for replacement
- Covers hotspots and micro-cracks
Inverter Warranty
Selected inverter manufacturer warranty
10 Years
Your selected Solis or Huawei inverter has 10-year manufacturer warranty coverage. The exact model and inverter topology are recorded in your proposal.
- Covers all inverter components
- Remote diagnostics included
- Firmware updates included
- Any extended coverage is subject to manufacturer eligibility
Workmanship Warranty
Installation quality
5 Years
Our certified installers stand behind their work. This warranty covers any issues arising from the installation process, including wiring, mounting, and waterproofing.
- Mounting system integrity
- Electrical connections
- Roof waterproofing
- Cable management
- System commissioning
Easy Warranty Claim Process
We make it simple to get support when you need it
Report Issue
Contact us via phone, email, or WhatsApp with your system details
Remote Diagnosis
Our team analyzes your system data to identify the issue
Site Visit
If needed, our technician visits to inspect and document the issue
Claim Processing
We process your warranty claim with the manufacturer
Resolution
Repair or replacement completed, usually within 7-14 days
Extend Your Coverage
Upgrade your protection with our premium add-on packages
Extended Inverter Warranty
Manufacturer-approved extended cover where eligible
Quoted per inverter model
Annual Maintenance Plan
Professional cleaning and inspection every year
RM 299/year
Panel Insurance
Coverage against natural disasters and theft
From RM 150/year
What's Not Covered
For transparency, here are situations not covered under standard warranty:
- ✕Damage from natural disasters (unless covered by insurance)
- ✕Damage from unauthorized modifications or repairs
- ✕Cosmetic damage that does not affect performance
- ✕Damage from improper use or negligence
- ✕Normal wear and tear on cables and connectors
- ✕Grid-related issues or power surges
Note: Many of these situations can be covered by our optional insurance packages.
What If Trexon Is No Longer In Business?
Your warranties are held directly by the manufacturers — not by Trexon. Jinko Solar, Solis, and Huawei are established global manufacturers, and the 30-year Jinko Solar panel performance warranty plus the selected inverter's 10-year warranty remain documented with your installation. Your solar system will continue generating electricity independently for decades.
Warranty FAQs
Is the warranty transferable if I sell my property?
Yes, all our warranties are fully transferable to the new property owner. Simply notify us of the ownership change, and we will update our records.
How do I know if my issue is covered under warranty?
Contact our support team with your system details and issue description. We will review your warranty coverage and advise on the next steps. Most performance-related issues are covered.
What documents do I need to make a warranty claim?
Keep your original purchase receipt, installation certificate, and warranty cards. We maintain digital records, but having your own copies speeds up the process.
How long does warranty claim processing take?
Simple issues are typically resolved within 7 days. More complex cases involving manufacturer claims may take 14-21 days. We keep you informed throughout the process.
Can I extend my warranty coverage?
Extended inverter coverage may be available for eligible models. We confirm any manufacturer-approved term and price in your proposal; maintenance plans are available separately.
Related Resources
Protect and maintain your solar investment with these guides
Solar Panel Cleaning Service
Professional cleaning from RM150 — recover 15-25% lost output. Keep your warranty valid.
Annual Maintenance Plans
Scheduled inspections and cleaning to maintain peak performance and warranty compliance.
Solar Panel Insurance Malaysia 2026
Warranty covers defects — insurance covers lightning, floods, and theft. Both are essential.
Maintenance Cost Guide 2026
Full breakdown of solar panel cleaning and maintenance costs in Malaysia.
Need Warranty Support?
Our support team is ready to help with any warranty questions or claims