How much can I save with solar panels in Malaysia?

Malaysian homeowners typically save 70-90% on their TNB electricity bills with solar panels. For example, a home with RM500 monthly bill can save approximately RM375-450 per month. With NEM 3.0, excess energy is exported to TNB at 1:1 offset rate.

How much does it cost to install solar panels in Malaysia?

Solar panel installation in Malaysia costs between RM14,999 (4 kWp) to RM40,000+ (12 kWp) depending on system size. Trexon Energy offers zero upfront cost financing options, making solar accessible to everyone. Most customers see ROI within 4-6 years.

What is NEM 3.0 in Malaysia?

NEM 3.0 (Net Energy Metering 3.0) is Malaysia's solar program that allows homeowners to export excess solar energy to TNB and receive 1:1 credit offset on their electricity bills. This program is valid until 2025 and available for residential systems up to 72kW.

How long does solar panel installation take in Malaysia?

Trexon Energy completes most residential solar installations within 24-48 hours. The full process from quote to installation typically takes 2-4 weeks, including TNB approval and permit processing.

What warranty do solar panels come with?

Trexon Energy provides 25-year performance warranty on solar panels, 10-year warranty on inverters, and 5-year workmanship warranty. Our panels are guaranteed to produce at least 80% of rated output after 25 years.

Privacy Policy | Trexon Energy

1. Introduction

Trexon Energy Sdn Bhd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage our services.

We comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable data protection laws.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

Name and contact information (email, phone number, address)
Identification documents (IC/passport for contract purposes)
Property information and electricity bills
Payment and billing information
Account credentials

2.2 Automatically Collected Information

When you use our Services, we automatically collect:

Device information (type, operating system, browser)
IP address and location data
Usage data and analytics
Cookies and similar tracking technologies

2.3 Solar System Data

For customers with installed systems, we collect:

Energy generation and consumption data
System performance metrics
Maintenance and service records

3. How We Use Your Information

We use your information to:

Process and fulfill your orders and service requests
Provide accurate solar calculations and quotations
Process payments and manage your account
Handle permit applications (SEDA, TNB, local council)
Monitor and optimize your solar system performance
Provide customer support and respond to inquiries
Send important updates about your system or account
Improve our products, services, and user experience
Comply with legal obligations

4. Information Sharing

We may share your information with:

Service Providers: Installers, technicians, and maintenance partners
Government Agencies: SEDA, TNB, and local authorities for permits
Payment Processors: For transaction processing
Equipment Manufacturers: For warranty registration
Legal Authorities: When required by law

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit and at rest
Secure access controls and authentication
Regular security assessments and updates
Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typical retention periods:

Account information: Duration of account plus 7 years
Transaction records: 7 years for tax and legal compliance
System performance data: Duration of system warranty
Marketing preferences: Until you opt out

7. Your Rights

Under PDPA, you have the right to:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Withdrawal: Withdraw consent for data processing
Complaints: Lodge complaints with the relevant authority

To exercise these rights, contact us at [email protected]. We will respond within 21 days as required by PDPA.

8. Cookies

We use cookies and similar technologies to enhance your experience. Types of cookies we use:

Essential: Required for website functionality
Analytics: Help us understand how visitors use our site
Preferences: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our Services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Transfers

Your information may be transferred to and processed in countries outside Malaysia. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

For any questions or concerns about this Privacy Policy or our data practices:

Email: [email protected]
Phone: +60 12-886 8409
Address: Level 15, Menara Trexon, Jalan Sultan Ismail, 50250 Kuala Lumpur

You may also contact the Personal Data Protection Commissioner if you have concerns about our data handling practices.