Privacy Policy

1. Introduction

Thither Global (M) Sdn Bhd (trading as Trexon Energy) (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage our services.

We comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable data protection laws to ensure your personal data is handled with the utmost care and security.

2. Information We Collect

We collect information to provide better services to all our users. This includes:

2.2 Automatically Collected Information

When you access our Services, we automatically collect:

• Device Information: Hardware model, operating system, unique device identifiers.
• Log Information: IP address, browser type, access times, pages viewed.
• Usage Data: How you interact with our solar calculator, dashboard, and features.

3. How We Use Your Information

We use the collected data for various purposes:

• Service Delivery: To provide solar installation quotations, process orders, and manage your account.
• System Optimization: To monitor your solar system performance and predict maintenance needs.
• Regulatory Compliance: To handle permits with SEDA, TNB, and local councils on your behalf.
• Communication: To send you updates, invoices, security alerts, and support messages.
• Improvement: To analyze usage patterns and improve our website functionality and user experience.

4. Information Sharing

We do not sell your personal data. We may disclose information to:

• Service Providers: Certified installers, logistics partners, and payment processors who assist our operations.
• Authorities: SEDA, TNB, and government bodies strictly for licensing and Solar ATAP applications.
• Legal Requirements: When required by law or to protect rights, property, or safety.

5. Data Security

While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet is 100% secure. We cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes set out in this Privacy Policy.

• Account Data: Retained for the lifetime of your account plus 7 years.
• Transaction Records: Retained for 7 years for tax and accounting audits.
• System Data: Retained for the duration of the system warranty (up to 25 years).

7. Your Rights (PDPA)

Under the Malaysian PDPA, you have the right to:

• 1
  Right of AccessRequest a copy of the personal data we hold about you.
• 2
  Right to CorrectionRequest us to correct any inaccurate or incomplete data.
• 3
  Right to Withdraw ConsentWithdraw consent for data processing at any time.
• 4
  Right to ComplaintLodge a complaint with the PDP Commissioner.

8. Cookies

We use cookies to personalize content, provide social media features, and analyze our traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Trexon Energy. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to read the privacy policy of every website you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

11. International Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We ensure appropriate safeguards are in place before any such transfer.

12. Changes to Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact our Data Protection Officer: