Trexon Energy Solar — Refund & Cancellation Policy

Trexon Energy | Thither Global (M) Sdn Bhd

Effective Date: 20 Sept 2025

At Trexon Energy (operating under Thither Global (M) Sdn Bhd), we strive to deliver the highest quality products and services in renewable energy and IT solutions. This Refund Policy outlines the terms and conditions under which refunds may be granted.

1. General Policy

• All sales are considered final unless otherwise stated in a written agreement, proposal, or service contract.
• Refund requests will be assessed on a case-by-case basis and are subject to management’s approval.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

(a) Product Purchases (Solar Panels, Inverters, Equipment)

• Defective or damaged products: If goods are found defective or damaged upon delivery and reported within 7 days, a replacement or refund may be arranged.
• Wrong delivery: If incorrect items are delivered, we will replace them at no additional cost or issue a refund.
• Products already installed and commissioned are not eligible for refunds unless covered by manufacturer’s warranty.

(b) Services & Projects (EPCC, Maintenance, IT Support)

• Project deposits are non-refundable, as they cover planning, design, and administrative costs.
• If Trexon Energy fails to initiate the project within agreed timelines due to our own operational failure, a partial or full refund of the deposit may be issued.
• Once installation or service provisioning has commenced, no refunds will be issued for labor or services rendered.

(c) Subscription & Software Services

• Recurring subscription fees are non-refundable once the billing cycle has started.
• Cancellations must be made at least 30 days strictly in writing before the next billing cycle to avoid future charges.

3. Non-Refundable Items

• Custom-ordered equipment or special indent orders.
• Consultation fees and site survey charges.
• Labor costs for completed or partially completed work.
• Shipping and handling fees.

4. Refund Process

1. To request a refund, please contact us at energy@trexon.my with your invoice number and reason for the request.
2. Approved refunds will be processed within 14-30 business days.
3. Refunds will be issued via the original payment method (bank transfer/cheque).