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Keep your solar system at peak performance with Trexon Energy's professional O&M services. Certified technicians, real-time monitoring, and guaranteed uptime.
Plans starting from RM 299/yr
95%+
System Uptime Guarantee
850+
Systems Under Maintenance
< 48hr
Premium SLA Response
24/7
Real-Time Monitoring
Choose Your Maintenance Plan
Three tiers designed to match your system size and peace-of-mind requirements. All plans include certified technicians.
Basic
Essential care for residential solar systems
- Annual system inspection
- Panel cleaning (1x/year)
- Performance report
- Inverter health check
- Email support
- Monitoring dashboard
- Priority support
- Emergency response
- Dedicated account manager
Standard
Proactive monitoring for homes and businesses
- Bi-annual system inspection
- Panel cleaning (2x/year)
- Detailed performance report
- Inverter health check
- Email & phone support
- Monitoring dashboard
- Priority support
- Emergency response
- Dedicated account manager
Premium
Complete peace of mind with full coverage
- Quarterly system inspection
- Panel cleaning (4x/year)
- Comprehensive analytics report
- Inverter health check
- 24/7 phone & WhatsApp support
- Real-time monitoring dashboard
- Priority support
- 48hr SLA emergency response
- Dedicated account manager
What's Included in Every Service
Our certified technicians follow a rigorous 30-point checklist to ensure your system operates at maximum efficiency.
Inspection & Diagnostics
- Visual panel inspection for cracks, hotspots & discoloration
- Infrared thermal imaging scan
- Electrical connection tightness check
- DC & AC wiring insulation test
- Junction box inspection & sealing verification
Cleaning & Physical Maintenance
- Professional panel surface cleaning
- Bird guard & pest prevention check
- Mounting structure & racking inspection
- Roof penetration seal verification
- Debris and vegetation clearance
Inverter & Electrical
- Inverter firmware update
- Error log review & fault diagnosis
- String voltage & current measurement
- Grounding system continuity test
- Surge protection device inspection
Performance & Monitoring
- Energy yield vs expected output analysis
- Degradation rate assessment
- Shade pattern impact evaluation
- System efficiency benchmarking
- Monthly generation trend reporting
Safety & Compliance
- Safety label & signage verification
- Emergency shutdown test
- Arc fault detection check
- Compliance documentation update
- Fire safety clearance inspection
Documentation & Reporting
- Detailed service report with photos
- Warranty status tracking
- Maintenance history log update
- Recommendations for improvements
- Next service date scheduling
95%+ System Uptime, Guaranteed
Our Premium plan comes with a written uptime guarantee. If your system falls below 95% uptime due to maintenance issues under our coverage, we credit the difference to your next billing cycle.
Real-Time Monitoring Dashboard
Track energy production, consumption, and savings live from any device.
Instant Fault Alerts
Automated notifications when performance drops or faults are detected.
Monthly Performance Reports
Detailed analytics comparing actual vs expected generation.
Proactive Optimization
We identify and resolve issues before they impact your output.
Current Output
4.8 kW
98.2% efficiency
Today
28.4 kWh
+12%
This Month
842 kWh
+8%
Savings
RM 312
+15%
7-Day Generation (kWh)
SLA Comparison
A detailed side-by-side comparison of what each plan delivers.
| Feature | Basic RM 299/yr | Popular Standard RM 599/yr | Premium RM 999/yr |
|---|---|---|---|
| Service Visits | 1x / year | 2x / year | 4x / year |
| Panel Cleaning | 1x / year | 2x / year | 4x / year |
| Response Time | 72 hours | 24 hours | 48hr SLA |
| Monitoring | Annual report | Dashboard access | Real-time alerts |
| Support Channels | Email & Phone | 24/7 Phone & WhatsApp | |
| Thermal Imaging | --- | Included | Included |
| Firmware Updates | --- | Included | Included |
| Emergency Support | --- | --- | 48hr SLA |
| Account Manager | --- | --- | Dedicated |
| Performance Guarantee | --- | 90%+ uptime | 95%+ uptime |
| Parts Discount | --- | 10% off | 20% off |
Why Trexon for O&M?
We do not just install your system and walk away. Our relationship starts at commissioning.
Certified Technicians
Solar O&M technicians with inverter, monitoring, and grid-safety field experience.
OEM-Trained
Factory-trained on leading inverter and panel brands including Huawei, Sungrow, and Jinko.
Responsive Support
Multi-channel support via phone, email, and WhatsApp with SLA-backed response times.
Data-Driven
AI-powered anomaly detection and predictive maintenance to prevent failures before they happen.