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Keep your solar system at peak performance with Trexon Energy's professional O&M services. Certified technicians, real-time monitoring, and guaranteed uptime.
Plans starting from RM 500/yr
95%+
System Uptime Guarantee
850+
Systems Under Maintenance
< 48hr
Premium SLA Response
24/7
Real-Time Monitoring
Choose Your Maintenance Plan
Three tiers designed to match your system size and peace-of-mind requirements. All plans include certified technicians.
Essential Care
Annual health check and clean for a correctly installed system.
- Ensure all modules firmly secured to mounting structure
- Visual inspection of panels, conduits and connectors
- Panel cleaning — once per year (water supplied by owner)
- Detailed inspection of wiring, inverter performance and electrical integrity
- Visual examination of AC/DC switchboards and internal components
- Integrity and stability of panel mounts and frames
- Performance report
Enhanced Care
Everything in Essential Care, plus thermal imaging of the electrical path.
- Everything in Essential Care
- Thermal scan of AC/DC switchboards, connectors and MC4s
- Lightning protection, cable integrity, insulation and earthing checks per local regulations
- Priority scheduling
What's Included in Every Service
Our certified technicians follow a rigorous 30-point checklist to ensure your system operates at maximum efficiency.
Inspection & Diagnostics
- Visual panel inspection for cracks, hotspots & discoloration
- Infrared thermal imaging scan
- Electrical connection tightness check
- DC & AC wiring insulation test
- Junction box inspection & sealing verification
Cleaning & Physical Maintenance
- Professional panel surface cleaning
- Bird guard & pest prevention check
- Mounting structure & racking inspection
- Roof penetration seal verification
- Debris and vegetation clearance
Inverter & Electrical
- Inverter firmware update
- Error log review & fault diagnosis
- String voltage & current measurement
- Grounding system continuity test
- Surge protection device inspection
Performance & Monitoring
- Energy yield vs expected output analysis
- Degradation rate assessment
- Shade pattern impact evaluation
- System efficiency benchmarking
- Monthly generation trend reporting
Safety & Compliance
- Safety label & signage verification
- Emergency shutdown test
- Arc fault detection check
- Compliance documentation update
- Fire safety clearance inspection
Documentation & Reporting
- Detailed service report with photos
- Warranty status tracking
- Maintenance history log update
- Recommendations for improvements
- Next service date scheduling
95%+ System Uptime, Guaranteed
Our Premium plan comes with a written uptime guarantee. If your system falls below 95% uptime due to maintenance issues under our coverage, we credit the difference to your next billing cycle.
Real-Time Monitoring Dashboard
Track energy production, consumption, and savings live from any device.
Instant Fault Alerts
Automated notifications when performance drops or faults are detected.
Monthly Performance Reports
Detailed analytics comparing actual vs expected generation.
Proactive Optimization
We identify and resolve issues before they impact your output.
Current Output
4.8 kW
98.2% efficiency
Today
28.4 kWh
+12%
This Month
842 kWh
+8%
Savings
RM 312
+15%
7-Day Generation (kWh)
SLA Comparison
A detailed side-by-side comparison of what each plan delivers.
| Feature | Essential Care RM 500/yr | Recommended Enhanced Care RM 1000/yr |
|---|---|---|
| Service Visits | 1x / year | 1x / year |
| Panel Cleaning | 1x / year | 1x / year |
| Module mounting & security check | Included | Included |
| Wiring & inverter inspection | Included | Included |
| AC/DC switchboard examination | Visual | Visual + thermal |
| Thermal scan (switchboards, connectors, MC4s) | --- | Included |
| Earthing & lightning protection check | --- | Included |
| Performance report | Included | Included |
| Priority scheduling | --- | Included |
Why Trexon for O&M?
We do not just install your system and walk away. Our relationship starts at commissioning.
Certified Technicians
Solar O&M technicians with inverter, monitoring, and grid-safety field experience.
OEM-Trained
Factory-trained on leading inverter and panel brands including Huawei, Sungrow, and Jinko.
Responsive Support
Multi-channel support via phone, email, and WhatsApp with SLA-backed response times.
Data-Driven
AI-powered anomaly detection and predictive maintenance to prevent failures before they happen.