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Configure solar24/7 Emergency Solar Support
Experiencing a solar emergency? We are here to help. Contact our emergency team for immediate assistance.
Safety First - Before You Call
Turn Off Main AC Breaker
Locate your main electrical panel and switch off the solar breaker
Do Not Touch Damaged Equipment
Solar panels may still produce electricity even when damaged
Keep Safe Distance
Stay at least 3 meters away from damaged or sparking equipment
Contact Emergency Services
Call 999 for fire or immediate danger, then contact Trexon
What Type of Emergency?
Select the issue that best describes your situation for guidance on next steps.
Fire or Smoke
criticalSmoke, burning smell, or visible fire from solar equipment
Recommended Action:
Call 999 first, then contact us immediately
Electrical Shock Hazard
criticalExposed wires, sparking, or electrical shock concerns
Recommended Action:
Do not touch equipment. Call us immediately
Complete System Failure
highSystem producing zero power with no display on inverter
Recommended Action:
Check breakers first, then contact support
Storm Damage
highPhysical damage from lightning, hail, or strong winds
Recommended Action:
Document damage safely, contact insurance and us
Inverter Error Codes
mediumPersistent error codes or alarm sounds from inverter
Recommended Action:
Note the error code and contact support
Significant Production Drop
mediumSudden drop of 50% or more in energy production
Recommended Action:
Check for shading, then schedule inspection
Emergency Contact
For urgent issues requiring immediate attention. Available 24/7.
Support Hours
Our support team availability for different types of inquiries.
Information to Have Ready
Not an Emergency?
For general support, maintenance scheduling, or non-urgent inquiries, please visit our main support page or contact us during business hours.