Experiencing a solar emergency? We are here to help. Contact our emergency team for immediate assistance.
Locate your main electrical panel and switch off the solar breaker
Solar panels may still produce electricity even when damaged
Stay at least 3 meters away from damaged or sparking equipment
Call 999 for fire or immediate danger, then contact Trexon
Select the issue that best describes your situation for guidance on next steps.
Smoke, burning smell, or visible fire from solar equipment
Recommended Action:
Call 999 first, then contact us immediately
Exposed wires, sparking, or electrical shock concerns
Recommended Action:
Do not touch equipment. Call us immediately
System producing zero power with no display on inverter
Recommended Action:
Check breakers first, then contact support
Physical damage from lightning, hail, or strong winds
Recommended Action:
Document damage safely, contact insurance and us
Persistent error codes or alarm sounds from inverter
Recommended Action:
Note the error code and contact support
Sudden drop of 50% or more in energy production
Recommended Action:
Check for shading, then schedule inspection
For urgent issues requiring immediate attention. Available 24/7.
Our support team availability for different types of inquiries.
For general support, maintenance scheduling, or non-urgent inquiries, please visit our main support page or contact us during business hours.